I have been following the Geek Squad "issues" since they had a run in with Sysinternals, now a Microsoft buyout.
But this is worse than a huge corperation using known pirated software.
Your personal information is at risk, have a look at the following links:
Consumerist Story #1
Consumerist's follow-up, one of many
This is an awful abuse of a "help desk" service and needs everyones attention, I for one have never used the service but when I do happen to go to a Bluebox the "service desk" is always busy with the poor saps trusting all their personal information to under paid computer geeks with nothing but time on their hands. A recipe for disaster.
Please pass this information along, maybe if enough users complain there will be an investigation into these abuses.